Cancellation policy

Last Updated: September 14, 2026

This Cancellation policy explains how subscriptions work at Aura & Wellness and how you can change or cancel them. It applies to purchases made on auraandwellness.com.

Purchase options

Most products can be bought as a one-time purchase or as a Subscribe & Save subscription. On our storefront, the subscription option we offer is monthly delivery (billed on a recurring monthly schedule at the Subscribe & Save price shown at checkout). One-time purchases are never recurring.

We ship to the United States and Canada. See our Shipping policy for rates and timing.

How subscriptions work

  • When you choose Subscribe & Save, you authorize us to charge your payment method for each monthly delivery until you cancel.
  • Your payment details are stored securely by Shopify for recurring billing.
  • You’ll receive order confirmation and shipping emails for each delivery.
  • You can skip, change quantity, update your payment method, or cancel before the next billing/fulfillment cycle.

How to cancel or manage a subscription

You can cancel or manage your subscription at any time (no cancellation fee):

  • Customer account: Log in to your Aura & Wellness account and open your subscriptions / order management links.
  • Order emails: Use the manage-subscription links in your order confirmation or subscription emails.
  • Contact us: Email auraandwellness@gmail.com with your order number, or call 610-507-4765. We’ll help cancel or update your plan promptly.

Cancel before the next charge date to avoid the upcoming renewal. If a shipment has already been fulfilled or is in transit, that order is handled under our returns rules below—not as a subscription cancellation.

Returns & refunds on subscription shipments

Individual subscription deliveries follow the same rules as one-time orders. We offer a 14-day money-back policy for eligible unused, unopened items (original packaging; proof of purchase required). Opened soaps and lotions are not returnable for health and safety reasons. Full details: Refund policy.

Canceling a subscription stops future renewals; it does not automatically refund past shipments unless those items qualify under the Refund policy.

What we do not offer

We do not currently offer pre-orders or “try before you buy” purchases. Any older Shopify template language about those programs does not apply to Aura & Wellness.

Questions?

Aura & Wellness
Temple, PA
Email: auraandwellness@gmail.com
Phone: 610-507-4765