FAQ & Help Center
FAQ & Help Center
Welcome to our Help Center. Find answers to common questions about our products, orders, shipping, and more. Can't find what you're looking for? Contact us.
Quick Links: Orders & Shipping | Returns & Exchanges | Products & Ingredients | Wholesale | Account & Payment
π¦ Orders & Shipping
How long does shipping take?
Standard shipping typically takes 5β7 business days within the continental US. Expedited shipping (2β3 business days) is available at checkout. Orders are processed within 1β3 business days (MondayβFriday, excluding holidays).
Do you ship internationally?
We ship to the United States and Canada only.
What are your shipping rates?
Free US shipping on orders over $50. Under $50, US rates are calculated at checkout. Canada orders of $75 and up ship free. We ship to the US and Canada only.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order by logging into your account and viewing your order history.
What if my order arrives damaged?
If your order arrives damaged, contact us within 48 hours with photos of the damage and we'll send a replacement or issue a refund.
π Returns & Exchanges
What is your return policy?
14-day refund on unused, unopened items in original packaging. Opened soaps and lotions cannot be returned.
How do I initiate a return?
Email auraandwellness@gmail.com with your order number and reason for return. We'll send return instructions and a prepaid label if applicable.
When will I receive my refund?
Refunds are processed within 5β7 business days after we receive your returned item, to your original payment method.
Can I exchange a product?
Yes. If you'd like to exchange for a different scent or size, email us and we'll help arrange it.
πΏ Products & Ingredients
Are your products natural and organic?
We sell goat milk soaps and lotions. Ethan sources them from makers and packs sets in Temple, PA. Check each product page for the full ingredient list.
Are your products cruelty-free and vegan?
We prioritize cruelty-free formulations. Most products are vegan, though some may contain honey or beeswax. Vegan status is noted in each product description.
What are your products scented with?
It depends on the product. Some are scented with fragrance oil and some with essential oils. Each product page lists its full ingredients, so check there before you buy.
Are your products safe for sensitive skin?
These products are chosen specifically for dry, sensitive, and reactive skin. Formulations vary by maker. If you have known allergies, check the ingredient list on each product page and patch test before full use.
π’ Wholesale & Partnerships
Do you offer wholesale pricing?
Yes. We work with spas, wellness centers, boutiques, and retailers. Email auraandwellness@gmail.com with details about your business.
What are your wholesale minimums?
Minimums and pricing vary by category. Contact our wholesale team for the current catalog, pricing tiers, and terms.
Do you offer private labeling?
We're exploring private labeling for select partners. Reach out to discuss your needs.
π€ Account & Payment
Do I need an account to place an order?
No. You can check out as a guest. Creating an account lets you track orders, save shipping info, and access exclusive offers.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes. We use SSL encryption to protect your payment information. We do not store full card details on our servers.
How do I update my account information?
Log into your account and go to Account Settings to update your email, password, shipping address, or payment methods.
Still have questions?
Email us at auraandwellness@gmail.com. We respond within 24β48 hours on business days.