Refund policy

**Last Updated: September 4, 2026**

We have a **14-day money-back policy**. You have 14 days after receiving your item to request a return.

**Eligibility**  

To be eligible, your item must be **unused and unopened**, in the same condition you received it, with original packaging, and you’ll need your receipt or proof of purchase.

**Non-returnable items**  

For health and safety reasons, we cannot accept returns on opened bath & body products, candles, or teas. We also cannot accept returns on perishable goods, custom/personalized items, sale items, or gift cards.

**How to start a return**  

Email us at support@auraandwellness.com (or Auraandwellness@gmail.com) with your order number and reason for return. If approved, we’ll send return instructions and a return shipping label when applicable.  

Return address: 842 Hartman Ave, Temple, PA 19560  

Items sent back without requesting a return first will not be accepted.

**Damages and issues**  

Inspect your order on arrival. Contact us immediately if an item is defective, damaged, or incorrect so we can make it right.

**Refunds**  

Once we receive and inspect your return, we’ll notify you whether the refund is approved. If approved, you’ll be refunded to your original payment method within about 10 business days (your bank may take additional time to post it).

Questions? We’re happy to help! 😀